Service Manual

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Swap Fail (Transaction Fail)

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What are the cases where the swap fails?

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Swap failures can happen occasionally. 1). There are network fees, please make sure you have enough tokens to pay the network fees. 2). Transactions sometimes fail due to errors in the blockchain network itself. In this case, please try again after a while.
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What is Slippage?

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What is slippage? Slippage is the difference between the quoted price and the actual contracted price. Slippage may occur because of the time delay between when the quote information is received and when the exchange is actually executed.In order to prevent losses due to excessive slippage, a price fluctuation allowance can be set during the swap. If you set a tolerance for price fluctuations, the token swap will only be completed within that specified range.
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It says "insufficient quantity held in a swap transaction.โ€™ Is there a minimum amount to swap?

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There is no minimum tradeable swap quantity. If it says that the amount you have is insufficient, please check if there is a swap fee for swap transactions. On the swap screen, you can select the swap ratio to be traded between 5%, 25%, 50%, and maximum.
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Can Tron (TRC) be swapped with USDT (ERC-20)?

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When swapping coins, USDT (Ethereum) is a coin that uses the ERC-20 chain. Currently, the TRC Tron mainnet chain is not supported. The Tron (BSC) is supported, so swapping from TRC to USDT is not possible.